Refund & Exchange Policy

At Velira Line, we take pride in delivering carefully crafted products and ensuring customer satisfaction.

Returns

We do not accept returns on any products once an order has been delivered. All sales are considered final.

Exchanges

Exchanges are accepted only in cases where the item received is defective, damaged, or incorrect.

  • Exchange requests must be submitted within 3 days of receiving your order.

  • Items must be unused, unworn, and in their original packaging with all tags attached.

  • Velira Line reserves the right to inspect the product before approving any exchange request.

To request an exchange, please contact our customer support team with your order number and clear photos of the item.

Delivery

Velira Line offers delivery services directly to our customers. Delivery timelines may vary depending on your location and order volume. Customers are responsible for providing accurate delivery information at checkout.

Once an order has been dispatched, Velira Line is not responsible for delays caused by third-party courier services or circumstances beyond our control.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Products that have been used, washed, or altered.

  • Products without original packaging or tags.

  • Products requested for exchange after the 3-day period.

  • Customized or personalized items (if applicable).

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please notify us within 3 days of delivery by contacting our support team. We will review your request and provide further instructions regarding the exchange process.

Contact Us

For any questions regarding this Refund & Exchange Policy, please contact us through our official customer support channels.

By placing an order with Velira Line, you acknowledge and agree to the terms outlined in this policy.