Privacy Policy

Effective Date: July 20, 2026

At Velira Line, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and place an order with us.

Information We Collect

When you use our website, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party payment providers)

  • Order history

  • IP address and browser information for security and analytics purposes

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Provide customer support.

  • Communicate with you regarding your purchases.

  • Improve our website, products, and services.

  • Prevent fraudulent activity and maintain website security.

  • Comply with legal obligations.

Cookies

Our website uses cookies to improve your browsing experience and enhance website functionality. Cookies may be used to remember your preferences, maintain your shopping cart, and analyze website traffic.

You may disable cookies through your browser settings; however, some parts of the website may not function properly as a result.

Payment Information

Velira Line does not store your complete payment details. All payments are securely processed through trusted third-party payment gateways that comply with industry security standards.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with trusted service providers when necessary to:

  • Process payments.

  • Deliver your orders.

  • Provide website hosting and maintenance services.

  • Comply with legal requirements.

Data Retention

We retain customer information only for as long as necessary to fulfill orders, provide support, and comply with applicable legal and accounting requirements.

Your Rights

You may request to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal data where permitted by law.

  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us through our customer support channels.

Third-Party Services

Our website may contain links to third-party websites or services. Velira Line is not responsible for the privacy practices or content of external websites.

Website Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of electronic transmission or storage is completely secure.

Changes to This Policy

Velira Line reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact Velira Line through our official customer support channels.

By using our website, you agree to the terms outlined in this Privacy Policy.

 

ORDER DETAILS | تفاصيل الطلب

Please make sure your measurements, contact number and delivery address are correct before placing your order.
We do not accept returns or exchanges due to incorrect measurements/details provided by the customer or change of mind.
If there is an issue with your order from our side, please contact us within 48 hours of receiving it and we’ll be happy to resolve it.

يرجى التأكد من صحة القياسات، رقم التواصل وعنوان التوصيل قبل إتمام الطلب.
كون كل عباية تُفصّل حسب الطلب، لا نقبل الاسترجاع أو الاستبدال بسبب القياسات أو البيانات الخاطئة المقدمة من العميلة، أو بسبب تغيير الرأي.
في حال وجود خطأ في الطلب من طرفنا، يرجى التواصل معنا خلال 48 ساعة من استلام الطلب وسنقوم بمراجعة المشكلة وحلها.

 

لديكِ عباية بمقاس مناسب؟ | HAVE AN ABAYA THAT FITS PERFECTLY

We can send a rider to collect one of your abayas and use it as a sizing reference.
Rider collection fee: 30 AED

يمكننا إرسال مندوب لاستلام إحدى عباياتك واستخدامها كمرجع للمقاس.
رسوم استلام المندوب: 30 درهم

 

COLORS | الألوان

We photograph our colors as accurately as possible, but slight differences may occur due to lighting, photography and screen settings.

نحرص على إظهار الألوان بأكبر دقة ممكنة، ولكن قد يكون هناك اختلاف بسيط بسبب الإضاءة، التصوير وإعدادات الشاشة.